Mobile / Live
The Terms & Conditions on dq77 cover how your account is opened, how the wallet moves money through bKash, Nagad or Rocket, and what we each expect once you are signed in. Read them before your first deposit rather than after, so the rules you are agreeing to are clear from the start.
These Terms & Conditions are the agreement between you and dq77, and they sit alongside anything shown in your account area at the moment you use it. We write them for one market, Bangladesh, but that does not mean every part applies to every reader. Whether you can open an account, move money through bKash, Nagad or Rocket, or reach the game lobby depends on your local law and on the eligible regions our service supports, and we cannot override either of those by contract. We keep the wording short on purpose. Where a rule depends on a payment rail or a game category, the terms point you to what is displayed in the signed-in account rather than fixing a figure into the agreement. Slot titles, live tables and the sportsbook each carry their own rules, so read the notice attached to the category you are using as well as this page. We may update these terms when a payment route, a game category or a legal requirement changes. The version published here is the one in force. If a change affects how you reach your wallet or account, we will make it visible in the account area rather than leaving you to find it. Continuing to use the account after a published update means you accept the revised wording, so check the revision date shown with the terms when you return.
Think of this page as the boundary line. Everything you do with your dq77 account, from signing in to funding the wallet to closing a table, sits inside these terms. Everything that belongs to someone else sits outside them, and that distinction matters when something goes wrong. Your mobile wallet provider, the bank behind a Bank Transfer, and your own device or network are not part of this agreement. Their rules apply first, and their teams answer for their side of a transaction. We cannot reverse a wallet decision, and they cannot change a term on this page. Inside the boundary, the terms cover four things: how your account is opened and kept secure, how deposits and withdrawals are recorded, how the lobby and its game categories may be used, and how a question or complaint reaches us. Each one has its own place below, and each one is written to be read once rather than skimmed.
Covers how you register, sign in and keep your credentials safe. The email address and password attached to your account are yours to protect, and you should tell us quickly if either is no longer private. Logins shared with someone else fall outside what we can keep secure for you.
Deposits and withdrawals through bKash, Nagad, Rocket, Upay or Bank Transfer are covered where they touch your dq77 wallet: the record we keep, the status we show you, and how you raise a query about it. The transfer itself follows the wallet provider's own rules, and those apply first.
Slot titles, live tables and the sportsbook sit inside these terms, Cricket Betting Inplay included. Each category carries its own rules and stakes, so the notice shown with the game applies alongside this page. Where a provider does not publish payout percentages, we do not put a figure there ourselves.
Anything outside our account area, from your mobile network to your device browser and your bank, is governed by that provider's terms rather than ours. We can explain what appears in your wallet record, but we cannot act on their side of a transaction or change a decision they have made.
The terms are not one-way traffic. Once you are signed in, you can look at the records we hold about your account, ask us to fix details that are wrong, and put a question to us if a rule has been applied in a way you did not expect. Start with your account area. Deposit and withdrawal history sits there with the status of each entry, and the payment method used is shown against the record. If something on your profile is out of date, a number tied to bKash or Nagad, or a name that no longer matches your documents, correct it there rather than opening a second account, which the terms do not allow. When you believe a wallet entry, a game outcome record or a policy decision is wrong, raise it through the published support route and quote the reference you see in your history. That reference is how the query is tracked. We will look at the record and explain our position, and where the terms allow a change, we will make it.
Sign in and open your wallet history to see deposits and withdrawals line by line, with the method used and the status of each entry. That page is the fastest answer to most questions about a transaction. Session history sits alongside it.
Update your profile when something changes, and tell us if a name, number or address no longer matches your records. A profile that agrees with your documents is what keeps a withdrawal query from stalling at verification. Do not open a second account to fix it.
If a term reads differently from what you expected, send the question with the section heading you were reading and the reference from your history, so we can answer against the right part of the terms. Specific questions get specific answers.
Where an entry or a decision needs a person, use the published support route and keep the thread in one place. Sending the same request on several channels splits the record and slows the answer. We will explain our position from the record we hold.
When a terms question needs a person, you have one route that we publish and stand behind: the support entry inside your signed-in account. It keeps the thread attached to your wallet record, so whoever picks it up can see the deposit or game session you are asking about without you repeating yourself. Outside the account, the contact details printed in the footer are where general questions land. Use that route for anything you can ask without sharing account data, such as how a section is worded or whether a category is available where you are. Never send passwords, wallet PINs or one-time codes through any channel, and treat any message that asks for them as fraudulent, because no member of our team will request them. Write the question in one message where you can. The section heading you were reading, the reference from your history and a short description of what went wrong give us what we need to answer on the first read. If our position changes as a result, we will say so plainly.
Open the support entry from your signed-in home. The thread stays linked to your account, so a deposit, a withdrawal or a game session can be checked against your own wallet history without you explaining it twice. Keep the reference from that history in the message.
General questions about how a section is worded, or whether a category is available where you are, can go to the contact details published in the site footer. Leave account numbers and wallet references out of that route. The account entry is a better fit once a record is involved.
No member of our team will ask for your password, wallet PIN or a one-time code, on any channel. If a message does, treat it as fraudulent, do not reply to it, and report it to us through the published contact route. We will never need them to look at your account.
Terms only mean something if the records behind them are kept properly. Everything you see in your account, from profile details to wallet movements to session history, is stored so it can be shown back to you and used to settle a query. We keep that material while the account is open and for the period the applicable rules require afterwards, and we do not hold it for longer than that. Access is tied to your sign-in, and two things matter: the email address attached to the account and the password only you know. The terms treat both as yours to protect. If you sign in on a shared phone, sign out when you finish, and treat an unexpected login as something to report rather than ignore. Cookies do the quiet work, holding the signed-in state, your language choice and the last section you opened. Blocking all of them may keep parts of the account area from loading, including the wallet screens where your transaction records sit.
Profile details, wallet movements and session history are stored so they can be shown back to you and used to settle a query. We keep them while your account is open and for the period applicable rules require, and not for longer. You can ask what we hold at any point.
Cookies hold the signed-in state, your language choice and the last section you opened, which is why the account area feels the same each time you return. Blocking all of them can keep wallet screens from loading, including the transaction records you may want to check.
Your email address and password are the two things that open the account, so keep both to yourself and sign out on a shared phone. If a login looks unfamiliar, report it through the published support route instead of ignoring it. We match you to your records with them.
You can ask what we hold about your account and request a correction through the support entry in the signed-in area. Where the terms or applicable rules require a record to stay, we will explain what it is and why it is kept. Removing everything is not always possible once a transaction has settled.
The wording on this page is meant to be read once, not skimmed, but most people arrive with a single question rather than a list. Below are the ones we see most often, answered against how the account actually works rather than in legal shorthand. Where an answer depends on your region or on the payment route you use, we say so instead of pretending there is one rule for everyone. If your question is about a specific deposit or session, send it through the support entry in your signed-in account, where the record is attached to the thread and the reply can be checked against it.
They apply whenever you use dq77, but eligibility is not automatic. Whether you can open an account, deposit through bKash, Nagad or Rocket, or reach the lobby depends on your local law and on the regions our service supports. If a region is not supported, we cannot vary that for you.
No. One account per person is how the terms work, because your wallet history and verification records are attached to a single profile. If you cannot reach your account, use the published support route to recover it rather than opening another one.
Closing the account ends your access to the lobby, but the wallet and transaction record is kept for the period the applicable rules require. You can ask what we still hold through the published support route, and we will explain what stays and why.
Send the section heading you were reading, plus the reference from your wallet or session history, through the support entry in your signed-in account. One message is easier for us to answer than several, and it keeps everything attached to your record.
Yes. Slot titles, live tables such as Blackjack Bangladesh Live and Andar Bahar Live Table, and sportsbook markets including Cricket Betting Inplay each show their own rules and stakes. Read that notice alongside this page; where the two seem to differ on a game detail, the category notice applies.
Update them in your account area as soon as they change. A number tied to bKash or Nagad that no longer matches your records, or a name that differs from your documents, is the usual reason a withdrawal query takes longer to settle.