Mobile / Live
dq77 handles your information, payment records and session data with care. This policy explains what we collect, how we use it, and the steps you can take to review or correct your records — with access subject to your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and identity verification data. When you make a deposit or withdrawal through Rocket, Upay or Bank Transfer, we record transaction references, amounts and timestamps necessary to process and verify those movements. We do not store full payment credentials on our servers; transaction processing is handled by the payment service and only the reference data reaches our system. We also collect device and session data automatically — browser type, IP address, session duration and in-app navigation paths — to keep your account secure and to understand how our platform is used. Cookies are used for session continuity and to remember your preferences between visits; you can manage cookie settings through your browser at any time. We do not sell your personal information to third parties. Data shared with service partners is limited to what is needed for account operation, fraud prevention and legal compliance. Retention periods follow applicable legal requirements, and records linked to active accounts are held while your account remains open. Once an account is closed, we retain only what local legal obligation requires.
This policy covers the data dq77 processes directly through your account. Some areas sit at the boundary — knowing what is and is not covered helps you understand where to direct questions and what protections apply to each part of your interaction with the platform.
Login records, session timestamps, device identifiers and IP addresses linked to your dq77 account are fully within this policy. We control how this data is stored, how long it is kept and who can access it internally.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer involve the payment provider's own data handling. We hold only the reference and confirmation data our system needs; the provider's privacy terms govern the rest of that transaction journey.
Game content delivered by studios in our lobby — including titles from Bigtime Gaming, Habanero and CQ9 — is governed by each studio's own terms for gameplay data. We do not receive or store individual game-round outcomes on your behalf.
Any external site or service you reach from a link on our platform operates under its own privacy policy. Once you leave dq77, this policy no longer applies and we have no control over how that third party handles your information.
You have concrete actions available under this policy, and we make them accessible through your account rather than routing you through lengthy external processes. If you want to review the personal information we hold, start in your account profile section — the details stored against your registration are visible there, and you can check that your name, contact number and verified payment methods like Rocket or Bank Transfer are recorded accurately. Corrections to account details follow the verification steps shown on the account editing screen; some changes require identity confirmation to prevent unauthorised alterations. If you believe a record is incorrect or want to understand why a particular piece of data was collected, you can raise the question directly through our published support route. For a request to delete data linked to a closed account, contact support with your account reference and the specific data you are asking about. Where local law and eligible region rules allow it, we aim to respond to data queries within a reasonable period. We will always tell you if a legal obligation prevents us from fulfilling a particular request.
Open your account profile to see the registration details and verified payment methods we hold against your account, including any Rocket or Upay reference data linked to past transactions.
Follow the verification steps shown on the account editing screen to update contact information or correct a stored detail. Changes to identity-sensitive fields require confirmation before they are saved.
If you want to understand why a specific piece of information was collected or how it is used, contact our support team with your account reference. We will explain the purpose and the retention basis.
For closed accounts, submit a removal request through the support channel with your account reference and details of what you want deleted. We confirm what can be removed and what legal obligations require us to retain.
If this policy raises a question about your account data or how a specific record is handled, the routes below are the ones we actually respond to. We keep the contact paths visible and direct so you are not guessing where to send a privacy request.
Open the support section inside your signed-in account to start a chat. This route is the fastest way to raise a specific data question tied to your account reference or a recent Rocket or Bank Transfer transaction.
For formal data review or removal requests, send an email to the address published on our contact page. Include your account reference and a clear description of the data or record your request concerns.
Our help centre carries a dedicated section on account data and privacy. Check there first for answers to common questions about what we store, cookie settings and how to read your transaction history.
dq77 applies consistent data handling practices across account security, cookie management, payment records and retention. These are the areas we want you to understand clearly before you open or continue using your account.
Access to your account data within our systems is limited to staff and processes with a clear operational need. Session tokens expire after inactivity, and login events are logged so you can spot unexpected access through your account history screen.
We use session cookies for account continuity and preference cookies to remember your language and display settings. You can clear or block cookies through your browser settings at any time; doing so may affect how your session behaves on the platform.
Active account records are held while your account remains open. After closure, we retain only what local legal requirements oblige us to keep. Payment reference data from Upay or Bank Transfer transactions follows the same retention schedule and is not kept beyond the required period.
When this policy changes in a way that affects your rights, we publish the updated version on this page and note the revision date at the top. Continuing to use your account after a published update means you have seen the revised terms; check this page if you want to review the current version.
These are the questions we hear most often about how dq77 handles personal data. If your question is not answered here, the support routes in the contact section above are the right next step.
We collect the name, contact details and identity information you provide at registration. We also record login and session data automatically. Payment reference data from Rocket, Upay or Bank Transfer is stored when you complete a deposit or withdrawal, but full card or wallet credentials are not held on our servers.
Yes. Start in your account profile — your registration details and verified payment methods are visible there. For a fuller record, raise a request through our support chat or email route with your account reference and we will confirm what data is held.
Open the account editing screen and follow the verification steps shown there. Some fields require identity confirmation before changes are saved. If you cannot update a detail directly, contact support with your account reference and the correction you need.
We share data only with service partners who need it to operate the platform — for example, payment processors handling your Rocket or Bank Transfer request and fraud-prevention services. We do not sell personal data. Any sharing is limited to what is needed for account operation and legal compliance.
After closure, we delete data that is no longer needed for legal or operational reasons. Records we are legally required to keep — such as certain transaction references from Upay or Bank Transfer — are held for the period required by applicable law, then removed.
Start with our support team via the account chat or email route on our contact page. Provide your account reference and a clear description of the concern. If the issue is not resolved through that route, you may have options under your local law depending on your eligible region.