Mobile / Live
These legal terms govern how dq77 operates its platform, how your account is managed, and what rights you hold under this policy. Access to any part of this platform depends on your local law and the eligible regions we serve.
Our legal framework covers every interaction you have with this platform — from opening your account to completing a transaction through Rocket, Upay, or Bank Transfer. We apply these terms to all account activity, all content accessed through the site, and all support communications. Availability of this platform depends entirely on the laws applicable in your region. We do not represent that access is lawful in every jurisdiction. If you are located in Bangladesh, you are solely responsible for confirming whether use is permitted under applicable local law before proceeding. Our terms are written to be read before your first session, not after a dispute arises. Key areas include: account creation conditions, how your transaction records are stored, what happens if an account is flagged for review, and how policy updates are communicated to you. When we update a policy section, the revised version replaces the prior one from the date it is published on this page. For payment-related queries touching Rocket, Upay, or Bank Transfer, the payment policy section of your account area contains the operative terms for each method. These legal terms sit above individual payment notices and apply in full.
Our policy applies to the platform we operate directly. Understanding its boundaries helps you know where to direct questions and what falls under our responsibility versus that of a third party.
All account creation, login, session activity and wallet management steps fall within this policy. This includes how we store your registration details and how you can request a review of any account decision we make.
Deposits and withdrawals processed through Rocket, Upay, and Bank Transfer are covered by this policy at the platform level. The specific transaction terms for each payment method are shown in your account wallet area at the time of use.
Game content sourced from studios available in the lobby — including titles from Bigtime Gaming, PlayStar, Habanero, Joker, and CQ9 — is subject to each studio's own game-level terms. Our policy governs how we present and gate that content, not the game mechanics themselves.
Links or integrations pointing to external services, payment processors outside our direct wallet, or third-party identity checks are not governed by this policy. We recommend reading the applicable terms for any service that is not operated by us directly.
You hold a set of practical rights under this policy, and we have structured the account area to help you act on them without needing to contact support first. Your transaction history — including all deposits and withdrawals made through Rocket, Upay, or Bank Transfer — is stored in your account wallet and accessible from the signed-in dashboard at any time. If you believe a record is incorrect, you can raise a correction request directly through the account settings page, where a dedicated field exists for that purpose. If you need to update personal details tied to your account — such as a registered mobile number used for Rocket or Upay verification — the process begins in account settings under the identity section. Follow the fields and verification instructions shown there; we do not change registered details without the steps on that page being completed. For questions that the account area cannot resolve, our support route handles policy queries. We aim to acknowledge all written policy questions through the published contact path.
Open the wallet section of your signed-in account to view the full transaction history. Every deposit and withdrawal entry is timestamped and carries a reference number you can cite in any support query.
Go to account settings and follow the identity correction fields shown there. Changes to registered payment details — including Rocket or Upay numbers — require the verification steps the page specifies.
Use the published support contact path to submit a written policy query. Reference your account number and the specific policy section you are asking about so we can route your message to the right team.
For account-level decisions you want reviewed — such as a transaction hold or an access flag — submit a request through the support route listed on the contact page. Include the transaction reference where relevant.
Policy questions and account-rights requests are handled through the support routes published on this site. Use the channel that matches the nature of your query — written channels are preferable for policy matters because they create a record.
Open the live chat widget from any signed-in page to reach our support team directly. For policy queries, state your account reference and the specific section your question relates to at the start of the conversation.
Send written policy or account-rights queries to the email address published in the contact section of this site. Written submissions are preferable when you need a documented trail of the question and our response.
The help centre linked from the account area contains policy articles, account-management steps, and FAQs. Check there first — many account-rights and transaction questions are answered without needing to open a new support request.
We operate this platform with a clear set of data-handling commitments. Knowing how we store and use your information, and how you can act on it, is part of what makes an account on this platform one worth holding.
Account registration data — including the mobile number and payment details linked to Rocket, Upay, or Bank Transfer — is stored only for the period required to maintain your account and comply with applicable record-keeping obligations. We do not sell personal data to third parties.
We use cookies to maintain your signed-in session, remember account preferences, and monitor site performance. You can manage cookie settings through your browser. Disabling certain cookies may affect session continuity, particularly on mobile where the browser handles session tokens.
Account access is protected through the login credentials you set at registration. If you suspect unauthorised access, change your password immediately using the account settings page and contact support through the live chat or email route published on this site.
We retain account and transaction records for the period our operational and legal obligations require. To request details about what we hold on your account, or to ask about the deletion of records you believe are no longer necessary, use the written support route and include your account reference.
These questions cover the policy details we hear most often from account holders. If your question is not here, use the support contact routes listed on this page.
Yes. This policy governs all platform-level account activity, including transactions processed through Rocket, Upay, and Bank Transfer. The specific payment terms for each method are shown in your account wallet area at the time of the transaction and sit beneath these overarching legal terms.
Access to this platform depends on your local law and the eligible regions we serve. We do not confirm legality in any specific jurisdiction. You are responsible for checking whether use is lawful under the laws applicable to you before creating an account or making any transaction.
Your transaction records and account details are visible in the signed-in dashboard. For a broader data query — covering what records we hold beyond the dashboard view — submit a written request through the email support route with your account reference included.
If your account is placed under review or access is restricted, a notice will appear in the account area. You can submit a written review request through the support route published on this site. Include your account reference and the transaction or session detail in question so we can route it correctly.
Go to the identity section within account settings and follow the fields shown there. Changes to registered payment numbers require the verification steps the page specifies. We do not update payment details over chat without the account settings process being completed first.
When we revise any section of this policy, the updated version replaces the prior text on this page from the date of publication. We recommend checking this page periodically. Continued use of the account after an update constitutes acceptance of the revised terms as shown.